Terms & conditions

I. Area of application

§1 These Terms and Conditions of Business shall apply to all contracts relating to the letting of hotel rooms for accommodation in the Hotel Come Inn Kurfürstendamm Opera, Kurfürstendamm 180, 10707 Berlin, and to all further services and performances provided by the Hotel for the Customer.

§2 General terms of business of the Organizer shall not apply. Their inclusion in the contractual relationship is hereby expressly contradicted.

II. Service of the Hotel

§3 The Hotel shall provide the services ordered and promised in the high quality usual for the Hotel Come Inn Kurfürstendamm Opera.

§4 A sub- or re-letting of the rooms let is not permitted. The rooms may only be used for accommodation purposes. Unless otherwise agreed to the contrary, neither the holding of interviews, nor the sale of products nor the provision of services is permitted in the rooms let. Exceptions must be confirmed by the Hotel in writing.

§5 Food and drinks may not be brought by the guest into the hotel room. Food brought by the Guest may not be consumed in the hotel room. Other provisions apply for hotel rooms which are equipped with appliances for the preparation of food.

§6 If the Hotel provides a garage parking space to the Guest on the premises, no bailment contract in relation to the car parked there or any objects left in the same shall arise thereby.

§7 The Hotel shall make the room booked available to the Guest on the day of arrival from 2.00 pm. On the day of departure, the room is to be vacated and handed back by 12 am, returning the keys of the room to the reception. The Guest shall have no claim to any earlier availability of the room.
In generel, the minimum age of making a reservation is 18. At least one person of minimum age must be present at check-in and must be registered for the room. The hotel is endeavours to the timely execution of wake-up calls, the timeliness and accuracy of communications and a timely delivery of consignments of goods of all kinds. The guest acknowledges that the hotel is not obligated to provide the above services or to provide faultless. Lost property will only be forwarded on request, risk and expense of the guest. Otherwise, all lost property will be handed over to the local lost property office after a one-month storage period for a calculated reasonable fee.

§8 No claim shall exist to the provision of a specific room.

§9 All rooms are non smoking rooms. Should the hotel noticed that a guest has smoked against the smoking ban, the guest has to bear the cost of cleaning in the amount of € 200.00 excluding VAT.

§10 Prohibition of cannabis consumption. Smoking cannabis is prohibited on the entire hotel premises, including the smoking areas. Failure to comply with this prohibition constitutes an offence against our house rules. Violations of the house rules will result in expulsion or a ban from the hotel.

III. Obligations of the Guest

§11 The guest shall pay the prices of the Hotel agreed for the services.

§12 The Hotel shall be entitled to increase the agreed price by a reasonable amount if more than six month have elapsed between the conclusion of the contract and the beginning of the stay, and the Hotel has adjusted the amount to be paid for such services in its price list. The increase may not amount to more than 10 % for the respective services agreed. If the increase exceeds the rise of the general cost of living in this period, the Guest shall be entitled to cancel the contract. The cancellation must be made in writing within ten working days following the notification of the price increase.

§13 The Client, where he is a businessman, shall be jointly and severally liable for such additional services of which function participants avail themselves, even though such additional services are not included in the function contract.

§14 At the written request of the Hotel, the Guest undertakes to pay 10 % of the anticipated invoice amount upon the signing of the contract for the rooms as a payment on account. Six month prior to the arrival date, a further 10 % of the anticipated invoice amount for the rooms, three month prior to the arrival date 30 % of the anticipated invoice amount for the rooms shall be due, in each case as a payment on account. Six weeks prior to the arrival date, the Guest undertakes at the written request of the Hotel to settle the entire anticipated invoice amount.

The payments shall be set off against the final account. All payments, with the exception of the first instalment of 10 % of the anticipated invoice amount due for the rooms which is due upon the signing of the contract, shall be set off against any cancellation fees payable under § 16 of these general Terms of Business.

In place of the payments on account, the Guest may also provide the Hotel with a bank guarantee which contains a waiver of the defences of prior action against the principal debitor, violability and set-off. The amount to be secured by payments on account or bank guarantee shall be notified to the Guest by the Hotel.

IV. Cancellation of the contract

§15 The Hotel shall be entitled to cancel the contract if the requested payment on account or security is not provided, notwithstanding that a reasonable extension of time has been granted.

§16 There shall be a right of cancellation if the Guest has given the Hotel false information about fundamental facts concerning the contractual relationship. This shall in particular apply if false information has been given as to the person of the Guest or the purpose of this stay, or fundamental information which is recognisably of importance to the Hotel has been concealed. Of importance to the Hotel is all information, which could have an influence on the reputation of the Hotel, the proceedings relating to the function itself or the Hotel operations.

§17 The Hotel shall furthermore be entitled to cancel the contract if, by reason of force majeure, war, strike, natural catastrophes or comparable circumstances for which the Hotel is not responsible, it is impossible for the Hotel to fulfil the contract.

A further right of cancellation shall exist if the Hotel has reasonable cause to assume that the acceptance of the Guest could endanger the smooth running of the business, the security or the reputation of the Hotel in public, without this falling within the domain or organisational sphere of the Hotel.

§18 The Guest may cancel his contract for accommodation without giving reason. In such case, however, he shall be obliged to pay 90 % of the agreed price. If the Hotel is able to re-let the rooms, the proceeds achieved here from shall be set off against the sum payable by the Guest.

Up until three month prior to the planned arrival date, the Guest shall be entitled to cancel 50 % of the contingent booked, without the room booked having to be paid. Six weeks prior to the planed arrival date, the Guest may cancel another 10 % of the contingent booked, without the rooms booked having to be paid.

If the hotel accommodation contract is concluded together with a contract for the organization of a banquet or event, no more than 10% of the booked rooms may be cancelled in total. Should the customer nevertheless wish to do so, the hotel shall also have the right to withdraw from the event contract.

The guest is at liberty to prove that the hotel has incurred less damage than that covered by the above lump sum. The hotel may claim higher damages if it has incurred such damages.

V. Default in performance

§19 In the case of default in his payment obligations, the Guest shall pay the legal interest. The Guest shall have the right to adduce proof of less, and the Hotel of higher damage.

§20 The Hotel shall only liable to the Guest if it has been guilty of wilful intent or gross negligence. Only in the case of defects in service in the area of typical services shall the Hotel be liable for every fault. In such case, liability of the Hotel is excluded for such damage as is atypical to the contract and not foreseeable.

§21 The Hotel shall only be liable for belongings of the Guest which the latter has brought with him within the meaning of § 701 BGB (German Civil Code) up to an amount corresponding to one hundred times the price of the accommodation for one day, but subject to a minimum amount of € 500.00 and a maximum amount of € 3,000.00. The Hotel shall be liable for money, securities and valuables up to an amount limited to € 750.00.

§22 The Guest shall reimburse the Hotel any damage which is suffered by the Hotel, hotel guests or the hotel personnel caused by belongings of the Guest or the handling thereof.

§23 Our hotel is under video surveillance in the publicly accessible areas; the guest rooms and common rooms for guests are not subject to video surveillance.

The personal data processed in this context includes image and video recordings. The installed video cameras are used to exercise our domiciliary rights, to prevent criminal offences and to secure any criminal prosecution as well as to defend against any claims that may be unjustly asserted.

The legal basis for data collection and processing is Section 6(1) (1) (f) of the DSGVO. The overriding legitimate interests of our company arise from our obligation to be able to obligation to be able to guarantee guests a safe stay in the hotel and from our interest in being able to enforce possible claims on our part and, if necessary, to defend against unjustified claims. Recipients of the personal data may be the law enforcement authorities as well as persons and companies that we commission to exercise our rights (in particular lawyers), but also service providers who are commissioned with video surveillance. The relevant recordings are deleted after 72 hours at the latest. Beyond this time, only data that is required to clarify specific incidents or to enforce claims based on a specific event is stored. Once the purpose for which this data was stored no longer applies, this data will also be deleted immediately.

VI. Final provisions

§24 German law shall govern the hotel accommodation contract and these general terms and conditions of business for the hotel accommodation contract.

§25 Amendments and supplements to the contract, as also notices of cancellation or other unilateral declarations of will, shall only be effective if made in writing.

§26 In so far as permissible, Berlin shall be the court with exclusive competent jurisdiction for disputes arising from the Hotel accommodation contract.

§27 Should individual provisions of this contract be invalid, the validity of the contract as a whole shall not be affected thereby.

As of: April 2025